Requests and tickets
Record, classify and track customer requests.
TECHNICAL SERVICES · ISPs · FIELD OPERATIONS
From ticket to field.
All connected.
Connect support, work orders and technical follow-up. We design workflows around your operations and verify integrations with your current systems.
Free initial conversation · Compatibility verified before scope is agreed
Designed for your operationIntegration with your systemsClear scope and deliverablesMeasurable outcomes
AN OPERATIONAL WORKFLOW YOU CAN TRACK
Less scattered information.
More visibility.
We can improve one specific workflow or build a system in stages. Each integration depends on available access and capabilities.
Work orders and owners
Task assignment, operational scheduling and visit tracking.
Field information
Forms, photos and execution evidence, according to agreed scope.
Integration and reporting
Data exchange with management systems and operational reporting.
The first project can be one workflow
For example: from a ticket being received to a completed intervention. We agree on participating systems, data, exceptions and acceptance criteria. Network equipment management and infrastructure actions require a specific scope.
FROM MANUAL TASK TO CONNECTED WORKFLOW
See how your
day could change.
Illustrative automation examples. Actual scope is validated against your processes and systems.
ILLUSTRATIVE DEMO
Copy inquiries, fill spreadsheets and remember every follow-up.
A request recorded, assigned and visible in your system.
- 01Request received
- 02Recorded in system
- 03Owner assigned
- 04Status tracked
This is not an installed integration or a customer result. Actions and exceptions are agreed for each project.
Tickets, visits and customer information in separate tools.
A connected workflow to coordinate tasks and track each visit.
- 01Inquiry or ticket
- 02Data retrieved via API
- 03Task sent to technicians
- 04Status updated
This is not an installed integration or a customer result. Actions and exceptions are agreed for each project.
MAKE AN INFORMED DECISION
Before we start.
Can it integrate with our existing tools?
We review APIs, data formats and restrictions. Compatibility is verified before agreeing on scope.
Do we need artificial intelligence?
Not always. We choose rules, integrations or AI based on the process and outcome to validate.
Is there a charge for the first conversation?
The initial 20-minute conversation is free. Detailed discovery and development are quoted according to scope.
How are code ownership and support agreed?
Ownership, access, documentation and maintenance terms are established in the proposal and contract.
LET’S TALK ABOUT YOUR OPERATIONS
Which task would you take
off your team’s plate?
Tell us which system you use, how requests arrive and where tracking breaks down. With that context, we assess a concrete first step.
Tell us how you work today ↗contacto@dpg.ar